Welcome to our parents page.
We can start with some frequently asked questions:
1. Do tutors travel to the client's home?
Yes, most do, as clients tend to prefer this. A small percentage of tutors don't drive so tutor at their own homes but this is discussed when allocating a tutor.
2. What is a CRB?
A CRB is an acronym for a Criminal Records Bureau check which all persons working with children have to possess. All our tutors hold a CRB.
3. Do tutors charge extra for fuel costs?
No, fuel costs are included in the initial fee quoted by BLES but if longer distances have to be driven an extra charge may be discussed and agreed with the client at the outset.
4. Who/How do I pay?
The tutor needs to be paid at the end of each lesson. The tutor will pay BLES the due commission.
5. What do I do if I need to cancel or re-arrange a lesson?
If enough advance notice is given the tutor will not charge you for the lesson. BLES recommends that for cancellations within 24 hours that full payment is made.
Please be aware that if a lesson needs to be cancelled the tutor should be made aware as soon as possible and try to re-arrange the lesson so the children and the tutor are not missing out.
A couple of guides to common learning difficulties: